Returns & Exchanges

At City Chain Hong Kong, we strive to ensure your timepiece meets your expectations; however, if you are not fully satisfied, we offer a 7-day return and exchange policy for items in original, unworn condition. To maintain our high standards of quality, all returns must include the original packaging, warranty cards, and proof of purchase.

Return Process

• 1.
  Initiate Request

  Contact our customer service team via email or visit a City Chain boutique within 7 days of receiving your order to request a Return Authorization.

• 2.
  Prepare the Item

  Securely pack the watch in its original box, ensuring all protective films, manuals, and international warranty certificates are included.

• 3.
  Verification Inspection

  Our horology experts will conduct a thorough inspection of the returned item to verify its condition and ensure no modifications have been made.

• 4.
  Refund or Exchange

  Once approved, we will process your refund to the original payment method or facilitate an exchange for a different model of equal or greater value.