Frequently Asked Questions
Everything you need to know about shopping with Hong Kong's leading watch retailer.
Are all watches sold on City Chain authentic?
Yes, City Chain is an authorized retailer for all brands we carry. Every timepiece is 100% authentic and comes with an official manufacturer's warranty and original packaging.
What are the shipping options available for Hong Kong orders?
We offer free standard shipping on all local orders within Hong Kong. Customers can also choose to pick up their purchases at any of our physical City Chain boutiques across the territory.
What is your return and exchange policy?
We offer a 7-day return policy for items in original, unworn condition with all tags and protective films intact. Please note that certain limited edition or promotional items may be subject to different terms.
Do you provide watch resizing services?
Yes, we provide complimentary bracelet resizing for all watches purchased through our online store. You can visit any City Chain branch in Hong Kong with your invoice to have this service performed by our specialists.
Which payment methods do you accept?
We accept a wide range of payment methods including Visa, MasterCard, American Express, UnionPay, Alipay HK, and WeChat Pay to ensure a seamless checkout experience.
How do I track my online order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our logistics partner's website to monitor your delivery status.